Depression Recovery Groups

Technical Support

For help joining a meeting and/or setting up your
audio connection, please contact the
Technical Support Help Desk at

866-229-3239

If you need assistance for joining a meeting and/or setting up your audio connection, please contact the Technical Support Desk at 866-229-3239.

For additional assistance, we have provided several help topics to help you familiarize yourself with connecting to and participating in a meeting, our meeting structure and guidelines, and computer requirements.

General Meeting Information

	What do I need to attend an online support group? – To attend an online support group, you will need just 2 things.
	System Requirements –Check here to see if your computer meets the minimum requirements.
	Group Meeting Schedule – View the current calendar of meetings.

Connecting to and Joining a Meeting

	Joining a meeting – If you've registered for a meeting, read here how to join the meeting.
	Audio connection: Phone – Connect to the audio portion of meeting using your phone.
	Audio connection: Computer / Voice over intenet (VOIP) – Connect to the audio portion of the meeting using your computer (VOIP).
	Switching audio connection modes – Switch from a phone connection to VOIP or from VOIP to a phone connection.
	Muting and unmuting your audio in a meeting – Need to temporarily mute your audio? Learn how here.

How the Meeting Space Works

	Before the meeting starts – What you see before the meeting leader starts the meeting.
	The meeting screen – Familiarize yourself with the meeting screen.
	Mac users – Mac users see a slightly different meeting screen. Read about the differences here.
	Adding Text, Lines, Shapes, and Pointers to the Meeting Screen – Learn how to use the interactive tools.
	Determine Who's in the Meeting – Learn how to identify the names of the participants.
	Determine Who's Talking in a Meeting – Learn how to recognize who's talking.
	Chat – Send and receive chat messages during a meeting.
	Video - See the meeting leader.
	Muting and unmuting your audio in a meeting – Need to temporarily mute your audio? Learn how here.
	Printing the meeting contents – Print the information you learned in the meeting.
	Saving the meeting contents – Save the information you learned in the meeting.
	Exiting the meeting – At the end of (or at any time during) the meeting, follow these instructions to exit.

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